This Privacy Policy explains how Smash, operated by Softon Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and how we handle your information.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect financial data — including payment method details and transaction history — to ensure payments are handled accurately and securely.

We also gather technical data automatically as you navigate our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. We use this information to maintain the security and stability of our platform, detect suspicious behaviour, and ensure the site functions correctly for you. Cookies are used to remember your session preferences and support a consistent browsing experience. You may adjust your cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal and financial information is stored on secure servers with access restricted to authorised personnel only. We do not sell your data to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways receive only the information required to process your transactions. Identity verification services may receive relevant personal details to confirm your identity in line with regulatory requirements. Where required by law or by a relevant regulatory authority, we may disclose information as directed. In each case, data sharing is kept to the strict minimum necessary.

As a player, you have rights over your personal data. You may request access to the information we hold about you, ask us to correct any inaccuracies, or request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to verified requests within a reasonable timeframe.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain data only for as long as required to meet our legal, regulatory, and financial record-keeping obligations. Once that retention period has passed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email to the address registered on your account. We encourage you to review this page periodically. Continued use of the platform following any update constitutes your acknowledgement of the revised policy.

If you have any concerns about how your data is handled, please contact our support team in the first instance. You also have the right to raise a complaint with the relevant data protection authority in your jurisdiction.